FAQs

We guarantee all our jewelry is 100% genuine and real. All gold is solid gold (not gold plated) and all diamonds are natural mined diamonds. We do not use lab created diamonds.

All jewelry with diamonds has a clear description of diamond carat and quality. If it is stated that the item contains diamond, then they are natural minded diamonds.

Our signature mix of diamonds is a standard mix VS and SI diamonds, which we label the "VS-SI" Diamonds Mix. Most of our products have this mix of VS-SI by default, unless requested otherwise. Diamond upgrade options are available for a fee upon request.

For those who want a higher quality in their diamonds, we offer “VS+”, our premium mix including diamonds of VS qualities or better. For those who demand the best of their diamond qualities, our Prestige “VVS+” Diamond Mix is also available, which contain strictly VVS diamonds in the mix.

The number preceding the letter "k" represents the number of parts of gold, out of 24. For example, "10k gold" represents 10 parts of pure gold out of 24 (10/24 or ~41.7%), with the remaining 14 parts being a mix of alloys. "14k gold" represents 14 parts of gold out of 24 (14/24 or ~58.5%) with the remaining 10 parts being a mix of alloys. 24k gold is the closest to what is accepted worldwide as pure gold (99.9% purity).

There are several differences among the different gold contents. Here are some you may notice:

Visual

Gold with a higher content of gold will give off a stronger tint in color. 14k yellow gold will give off a stronger tint of yellow compared to 10k yellow gold, but won't be as strong in color as 18k yellow gold.

Feel

Gold of higher karat content will be heavier overall when compared to an identical piece of jewelry with lower karat content. This is due to the density of pure gold. Gold of higher karat content is also softer and more malleable, so gold such as 18k or 22k will be softer and more delicate than 10k and 14k.

Durability

Golds of lower karat will generally be harder. As the karat goes up, the gold material becomes softer. For example, 18k gold is softer than 10k gold. 24k gold is considered the softest and the highest valued gold karat. For the best balance of price, shine and practicality, 14k and 18k are both recommended.

Price

The higher the level of gold purity, the more expensive it will generally be. Simply put, higher gold karats will cost more and lower karat golds will cost less.

We are proud to sell beautiful, high-quality diamonds that are obtained solely through closely monitored legal channels set forth by the United Nations' Kimberley Process.

Yes! We only sell 100% authentic watches, guaranteed or your money back. Watches come with lifetime warranty.

We accept all major credit cards: Visa, Mastercard, American Express and Discover as well as Debit Cards which bear the Visa or MasterCard Logo. We also accept PayPal, Amazon Pay, bank wire transfers and Western Union transfers.

We use several pay later providers to suit customers’ needs, through our partnerships.

Through our partnership with the leading online financing company Synchrony*, you can qualify for instant financing.  All products have a monthly breakdown of payments in the product detail page. We also have a NO-CREDIT REQUIRED option with ACIMA that is available as well.

Yes, you can, if the item has not been shipped. If you do receive an order that was canceled, accept delivery of the item and call the customer service center at 1-800-484 4146 for return instructions.

Please remember returns may be accepted within 10 days of the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing with your order.

If you have any questions or need additional information, please do not hesitate to contact us:

Call us Toll-free in USA: 1-800-484 4146, outside USA: +1 732-442-4404 . Our phone support hours of operation: Mon - Fri 10:00 a.m. - 7:00 p.m. & Sat -Sun 11:00 a.m. – 5:00 p.m. EST.

E-mail your questions to us: Sales@diajewelry.co

Chat with us Live 24/7 instant support

Write to us:
190 Smith St.
Perth Amboy
New Jersey 08861